We're here to help, 24/7
Reach our customer service team by email or live chat. Whether you have a question about your account, need help with a transfer, or want to report a problem, Rogers Credit Union support specialists are available around the clock.
Contact us
Rogers Credit Union
Bank Address:
PO Box 57130, RPO Jackson Square
Hamilton, ON L8P 4W9
Canada
Phone: +1 587-872-5664
Website: myrogersonline.com
Email: support@myrogersonline.com
Response within 24 hours on business days. Include your account number (last 4 digits) for faster service.
Live chat
Available after signing on to Online Banking. Average wait time under 2 minutes during business hours.
Sign on ›Visit our branch
Meet with a banker in person at our Hamilton office during branch hours.
Branch location ›Support hours by topic
| Department | Contact | Hours |
|---|---|---|
| Personal banking | support@myrogersonline.com | 24/7 |
| Card services | support@myrogersonline.com | 24/7 |
| Fraud & disputes | support@myrogersonline.com | 24/7 |
| Business banking | support@myrogersonline.com | Mon–Fri 7am–7pm ET |
| Mortgage & lending | support@myrogersonline.com | Mon–Fri 8am–6pm ET |
| Technical support | support@myrogersonline.com | 24/7 |
Self-service options
Many common tasks can be completed instantly without waiting on hold. Try these resources first.
Reset your password
Forgot your Online Banking credentials? Use our secure self-service tool.
Reset password ›Security center
Tips to protect your accounts, recognize scams, and manage device access.
Security tips ›Visit our branch
Meet with a banker in person for account opening, loans, or planning.
Branch location ›Common topics
Accounts & balances
Opening accounts, viewing balances, ordering checks, updating contact information, and closing accounts.
Transfers & payments
Internal transfers, external ACH, wire transfers, bill pay setup, and payment status inquiries.
Cards & debit
Activate cards, report lost or stolen cards, dispute charges, request replacement cards.
Online Banking
Account access setup, password resets, browser compatibility, mobile access, and alert settings.
Frequently asked questions
How do I reset my Online Banking password?
Visit the forgot credentials page or email support@myrogersonline.com for assistance. You'll need your account number and the email address on file.
How do I dispute a transaction?
Sign on to Online Banking, open the transaction, and select "Report a problem." You can also email support@myrogersonline.com within 60 days of the transaction date.
What are your branch hours?
Most branches are open Monday–Friday 9am–5pm and Saturday 9am–1pm. Some locations have extended hours. Use our branch locator for specific hours.
How do I get access to Online Banking?
Email support@myrogersonline.com or visit our Hamilton office with your account number and ID. A banker will help you set up access.
How long are wait times?
Live chat wait times average under 2 minutes during business hours (8am–8pm ET). Email responses are typically within 24 hours on business days.
Can I get help in Spanish?
Yes. Spanish-speaking representatives are available via live chat and email. Mention your language preference when you contact us.
How do I send a secure message?
Sign on to Online Banking and go to Support → Send a Message. Secure messages are reviewed within one business day and responses appear in your inbox.